FAQ
How long will my order take to arrive?
Orders are dispatched within 24–48 hours (Monday to Friday) and shipped via DHL Express. Typical delivery is 4–7 business days to the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand. You'll get a tracking link by email as soon as your parcel leaves our facility, and you can check it any time on our Track Order page.
How much is shipping?
Shipping is free on every order, to every country we serve. There are no handling fees or surprise charges at checkout — the price on the product page is the price you pay. If you're outside the United States, your local customs authority may charge import duties on delivery; those are set by your government and aren't collected by us. Full details are in our Shipping Policy.
Which countries do you ship to?
We currently ship to the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand. If your country isn't on that list, you won't be able to complete checkout — we'd rather be upfront than take an order we can't fulfil.
What size should I order?
Each product page has a size guide in the image gallery. As a general rule:
- Posture supports — sized S to XXL. AlignPlus is measured on chest circumference; BackEase on waist circumference.
- Shoes — women's US sizes 5 to 12. If you're between sizes, go up a size.
- Knee sleeves — stretch fit, designed to suit most adult knee sizes.
If you're unsure, email us your measurements before you order and we'll tell you which size to pick. Size exchanges are free within 90 days either way.
What if the size is wrong when it arrives?
Email support@tryrelievo.com and we'll sort out an exchange. Size exchanges are free within 90 days of delivery.
What's your returns policy?
Every order is covered by our 90-Day Money-Back Guarantee. You have 90 days from delivery to try your item and decide. Email us for a return authorization and we'll send instructions and the address of our US returns facility.
If the item is damaged, defective or simply not what you ordered, we cover return shipping or send a replacement free of charge. For change-of-mind and sizing returns, the customer covers postage back to us. There are no restocking fees. The full process is in our Refund Policy.
How long do refunds take?
Once we receive and inspect your return, approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a further 3–10 business days to show it on your statement.
Can I cancel or change my order?
Yes, if you catch us before it ships — usually within 24 hours of ordering. Email us with your order number and we'll cancel it for a full refund. Once a parcel is with the carrier, you'll need to use the returns process instead.
Are your products medical devices?
No. Everything we sell is designed for everyday comfort and support only. Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. If you have a medical concern, or you're recovering from an injury or surgery, please speak to your doctor before using any support product.
Who is behind Relievo?
Relievo is operated by Astra Commerce LLC, a Wyoming limited liability company based at 2106 House Ave, Suite 635, Cheyenne, Wyoming 82001, United States. You can read more on our About Us page.
How do I get in touch?
Email support@tryrelievo.com or call +1 802 231 0596. We reply to every email within 1 business day, Monday to Friday. Including your order number helps us get to the answer faster.