Refund policy
The Relievo 90-Day Money-Back Guarantee
We designed our products to help you move comfortably and confidently. If you aren't completely satisfied with your Relievo purchase, we want to make it right.
Every order is protected by our 90-Day Money-Back Guarantee. You have 90 days from the date you receive your item to try it and decide if it is right for you. If it isn't, we will issue a refund or an exchange.
How to Initiate a Return
1. Reach out: Email support@tryrelievo.com with your order number and a brief reason for the return. We reply within 1 business day.
2. Receive your instructions: If your order is within the 90-day window, we will send you a return authorization with the address of our returns facility in the United States and simple instructions for sending your package back.
3. Send it back: Please ensure the item is in good condition and include the original packaging if you still have it. Items sent back without first requesting a return authorization by email cannot be accepted.
Return Shipping Costs
If your return is due to our error (damaged, defective or incorrect item), we cover the return shipping cost or send a replacement at no charge — you do not need to send the original item back unless we ask. For change-of-mind or sizing returns, the customer is responsible for the cost of shipping the item back to our returns facility. There are no restocking fees.
Refund Processing
Once our facility receives and inspects your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 business days of inspection. Depending on your bank or card issuer, it may take a further 3–10 business days for the funds to appear on your statement.
Exchanges (Sizing Issues)
If you ordered the wrong size, email us at support@tryrelievo.com. We will help you return your current item and get the correct size to you as quickly as possible.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If the product is defective, damaged in transit, or you received the wrong item, contact us within 14 days of delivery with a photo. We will send a replacement at no cost to you, or issue a full refund if you prefer.
Exceptions & Non-Returnable Items
For hygiene reasons, opened personal care goods (such as topical creams or wellness oils, where offered) cannot be returned unless faulty. If you are unsure whether your item is eligible, please ask us before returning it.
Order Cancellations
Orders can be cancelled for a full refund if you contact us before the order has been dispatched (usually within 24 hours of placing it). Once an order has shipped, please follow the return process above.
Shipping & Delivery Delays
If your order has not arrived within the estimated delivery window shown in our Shipping Policy, contact us. We will review the tracking timeline and, if the delay is on our side, offer a replacement or refund.
Contact
Relievo is operated by Astra Commerce LLC, 2106 House Ave, Suite 635, Cheyenne, Wyoming 82001, United States.
Email: support@tryrelievo.com | Phone: +1 802 231 0596